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Returns and Refunds

In the event that you are not happy with your purchase once it arrives please e-mail us via the contact us page within 30 days of receipt of goods stating the reason you are intending to return the item. We are unable to accept any returns after this point.

Our products are not indestructible so please treat them with care, we are not able to offer replacements or refunds for any damage caused by not following the application/care guide correctly, normal wear and tear or abnormal use. With respect to our decorative products, we advise that an adult is always present to oversee application.

Where returns are requested in the event of a faulty product, a full refund or replacement will be offered. Please note that in order to authorise this we will require evidence of the fault (via a digital picture). After authorisation, we may ask you to return the product to us in the original packaging (at our cost) so we can investigate the issue to make sure it won’t happen again.

For non-faulty products we will ask you return the product to us, again in the original packaging. Unfortunately, we are unable to reimburse you for the cost of returning non-faulty products. Certain items may also attract a re-stocking fee, which will be deducted from the refund amount. Please note that the original shipping cost will not be refunded for any non-faulty products. Any authorised returns must be returned in full, and in the original, resellable, condition.

The exception to the above are personalised or customised products. Unfortunately, because these products are made to order we are unable to refund or replace goods unless there is a fault with these items. Please, therefore, be especially careful with spellings online for customised products, as you would not be eligible for a refund or replacement of products where errors occur from a typing error you may have made.

Clearance items are not eligible to be returned.

All returns should be sent to the following address:

Stickerscape Limited – Returns

Unit 7B, Bell House

Bell Road


RG24 8FB

We recommend you obtain a proof of postage when returning goods to us to cover yourself in the event that the goods are lost in transit. Once we receive your returned goods a refund will be issued in accordance with above policy within 14 days of receipt of the goods via the original payment method. We are unable to provide a refund to an alternative account or payment method.

In the event the order has been returned to us due to an incorrect delivery address, or not collected after delivery is attempted, a re-delivery charge will be required if you would like the order resent. If the items are non-personalised and you would prefer a refund, we will be happy to do this, but the delivery cost will not be refunded. Some items will also attract a re-stocking fee.

If at any point you have any questions about our returns policy, then please do get in touch with us via the contact us page.

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