Returns and Refunds
At Stickerscape, top of our list of ‘most important things’ are gorgeous products that you will love, and super duper customer service. So if you’re not totally jump-up-and-down happy with everything to do with Stickerscape we would like to know so that we can improve. Please get in touch and we will make sure we respond quickly – it really matters to us that you are totally happy with your experience with us.
In the event that you are not happy with your purchase once it arrives please e-mail us via the contact us page within 10 days of receipt of goods stating the reason you are intending to return the item. We offer a full no-quibble refund on the original sales price, or a replacement within this period, however are unable to accept any returns after this point.
Stickers are not indestructible so please do treat them with care, we are not able to offer replacements or refunds for any damage caused by not following the application guidelines correctly, normal wear and tear or abnormal use. We advise that an adult always applies the stickers.
For faulty products, we may ask you to return the product to us in the original packaging (at our cost) so we can investigate the issue to make sure it won’t happen again. For non-faulty products we will ask you return the product to us, again in the original packaging. Unfortunately, we are unable to reimburse you for the cost of returning non-faulty products. Products must be returned in full, and in the original condition.
The exception to the above are personalised or customised products. Unfortunately, because these products are made to order we are unable to refund or replace goods unless there is a fault with these items. Please therefore be especially careful with spellings online for customised products, as you would not be eligible for a refund or replacement of products where errors occur from a typing error you may have made on the internet.
All returns should be sent to the following address:
Stickerscape Limited – Returns
We recommend you obtain a proof of postage when returning goods to us to cover yourself in the event that the goods are lost in transit. Once we receive your returned goods a full refund will be issued within 7 days of receipt of the goods via the original payment method. We are unable to provide a refund to an alternative account or payment method.
If at any point you have any questions about our returns policy, then please do get in touch us via the contact us page.