All orders are sent via Royal Mail. Orders are sent out either in flat envelopes or in postal tubes. Delivery charges are as follows:
|Large letter envelope||Postal tube|
|International airmail (Europe)||£3.99||£4.99|
|International airmail (Rest of world)*||£6.99||£8.99|
*Please note that we are currently unable to ship to the United States.
For all UK orders over £35.00 we offer FREE DELIVERY.
For all non-personalised designs, orders are typically shipped next working day. For personalised orders, orders are shipping either same day or next day following approval of the digital proof (if this has been requested). If not proof has been requested then personalised orders will be dispatched next working day.
For UK orders, First Class delivery should take 1 to 2 working days whilst Second Class should take 2 to 3 working days.
For European orders, please allow 5 working days for your order to arrive.
For deliveries outside of Europe, please allow 7 to 10 working days for your order to arrive.
If your order is particularly large or placed during a particularly busy time e.g. Christmas, please allow an extra day for dispatch.
Although it is extremely rare that orders go missing, we fully appreciate that a late delivery can be both disappointing and frustrating. We use Royal Mail for all our deliveries, and as such are bound by their policies and procedures. Deliveries sent via Royal Mail’s First Class service generally arrive next day, albeit again this is not guaranteed next day. Orders sent via Second Class should arrive within 3 working days of dispatch.
If an item does go missing, we are obliged by Royal Mail to wait 15 working days before pursuing a claim. If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. If you think your item has gone missing then please contact us.
In the unlikely event that a packet arrives damaged, please accept the delievery and take a photo of the packaging. Please send this photo to email@example.com and we will review your delivery, and will typically arrange for a replacement to be sent out to you as soon as possible.
Payment and Credit Card Security
We accept all major debit and credit cards in addition to accepting payment via PayPal. Please note that all debit and credit card payments are processed by Sage Pay and no card details are held by ourselves. If you choose to pay via PayPal please note that you do not need a PayPal account to use this service, you can simply pay by a card as a PayPal ‘guest’ (see bottom of the payment page).