Our business remains open during the Coronavirus pandemic. We are however following Government guidance and all staff who can work from home are doing so. Consequently, we have a skeleton production team in the office following social distancing and hygiene measures. Orders are still being shipped, however, please allow an extra day for dispatch of your order given the limited workforce in place.
Royal Mail and DHL are still operational and reporting that they are trying to offer as normal a service as possible. However, pleased be advised that in some very limited cases, our customers have been experiencing shipping delays of anything up to 5-10 days in excess of normal shipping times, so we ask for your patience in allowing plenty of time for delivery in these unprecedented times. Rest assured that despite our current operational constraints, orders are being processed at Stickerscape as quickly as possible
Thank you for your understanding.
Stickerscape team x
All UK orders are sent via Royal Mail or DHL. Orders are sent out either in flat envelopes or branded boxes (with the products rolled inside). Delivery services, charges and delivery timescales are as follows:
|Service provider||Large letter||Parcel||Delivery timescale*|
|UK Second Class||Royal Mail||£1.99||£2.99||3 – 4 working days|
|UK First Class||Royal Mail||£2.49||£3.99||2 – 3 working days|
|Rush order delivery (guaranteed next working day delivery)||DHL||£8.99||£8.99||Next working day**|
*Delivery estimate from when your order is placed.
**Next working day delivery on orders placed before midday on a weekday. Any orders placed after midday this will be dispatched the following day and any weekend orders will be dispatched on Monday. Please note our express courier, DHL, does not deliver on Saturday so orders dispatched on a next day delivery on Friday will arrive on Monday.
For personalised items e.g. personalised wall stickers, name labels or gifts, please allow an extra day for design/production. For example for a personalised order placed on Monday this will be dispatched on Tuesday on a next day delivery to arrive for Wednesday.
For all UK orders over £50.00 we offer FREE DELIVERY.
International delivery (outside UK)
Almost all international orders are shipped with DHL (with the exception of European orders that fit into a letter, which are sent via Royal Mail). Orders are sent out either in flat envelopes or branded boxes (with the products rolled inside). Delivery services, charges and delivery timescales are as follows:
|Service provider||Large letter||Parcel|| |
|European standard (no tracking)||DHL**||£3.98||£4.49||3 – 6 days|
|European tracked (full tracking)||DHL||£6.98||£7.49||3 – 6 days|
|Rest of world standard (no tracking)||DHL||£3.98||£4.99||6 – 12 days***|
|Rest of world tracked (full tracking)||DHL||£7.98||£8.49||6 – 12 days***|
|European express delivery||DHL Express||£16.99||£16.99||2 – 3 days|
|Rest of world express delivery||DHL Express||£21.99||£21.99||2 – 4 days|
*Delivery estimate from when your order is placed.
**Large letter with European standard delivery service are sent with Royal Mail.
***5 – 9 days for USA and Canada.
Please be aware that the delivery timescales above are estimates only. There may be a delay with your parcel if your order is particularly large, has been ordered during a peak period e.g. Christmas, or other external factors e.g. increased security measures on international shipments.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and we are not liable for any customs or import taxes that may be due. If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to our warehouse. We will refund the cost of goods minus the shipping and any charges incurred while in transit.
It is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.
Personalised or custom orders
All personalised orders or custom designs are made to order and are shipped within 1-2 working days following approval of the digital proof (if this has been requested). Please, therefore, add any time between your order being placed and the proof being approved to the delivery timescales above.
Although it is extremely rare that orders go missing, we fully appreciate that a late delivery can be both disappointing and frustrating. We use Royal Mail and DHL for all our deliveries, and as such are bound by their policies and procedures.
If an item does go missing, we are obliged by Royal Mail to wait 15 working days before pursuing a claim. If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. If you think your item has gone missing then please contact us.
In the unlikely event that a packet arrives damaged, please accept the delivery and take a photo of the packaging. Please send this photo to email@example.com and we will review your delivery, and will typically arrange for a replacement to be sent out to you as soon as possible.
Payment and Credit Card Security
We accept all major debit and credit cards in addition to accepting payment via PayPal. Please note that all debit and credit card payments are processed by Sage Pay and no card details are held by ourselves. If you choose to pay via PayPal please note that you do not need a PayPal account to use this service, you can simply pay by a card as a PayPal ‘guest’ (see bottom of the payment page).
If you have any questions regarding any of our delivery information then please feel free to contact us using the link below.