Fast and low-cost shipping on all orders! Most orders shipped next working day.
All UK orders are sent via Royal Mail or DHL. Orders are sent out either in flat envelopes or branded boxes (with the products rolled inside). Delivery services, charges and delivery timescales are as follows:
|Delivery option||Service provider||Name labels||Large letter||Parcel||Delivery timescale*|
|UK Second Class||Royal Mail||FREE||£2.49||£2.99||2-4 working days|
|UK First Class||Royal Mail||£1.99||£2.99||£3.99||1-3 working days|
|Express Delivery||Royal Mail||£9.99||£9.99||£9.99||Next working day**|
|Large package delivery
(Roller blinds only)
|Parcelforce/ DHL / UPS||n/a||n/a||£9.99||1-3 working days***|
*Delivery estimate from when your order is dispatched.
**Next working day delivery on orders placed before midday on a weekday. Any orders placed after midday will be dispatched the following day and any weekend orders will be dispatched on Monday (except public holidays). Please note that Royal Mail special delivery will require a signature upon delivery.
Our roller blinds are shipped with either DHL or Parcelforce, depending on the length of the parcel. Please note that on blinds larger than 140cm we are restricted to using a 48-hour delivery service with Parcelforce. Please, therefore, allow up to 3 working days for your roller blind to be delivered.
For personalised items e.g. personalised wall stickers, name labels or gifts, please allow an extra day for design/production. For example, for a personalised order placed on Monday this will be dispatched on Tuesday on a next day delivery to arrive for Wednesday.
International delivery (outside UK)
Almost all international orders are shipped with DHL (with the exception of some remote destinations). Orders are sent out either in flat envelopes or branded boxes (with the products rolled inside). Delivery services, charges and delivery timescales are as follows:
|Delivery option||Service provider||Name labels/
|European tracked & signed (full tracking)||Royal Mail||£5.99||£7.25||3-5 working days|
|USA & Canada tracked & signed (full tracking)||Royal Mail||£8.49||£11.99||5-10 working days|
|Rest of world tracked (full tracking**)||Royal Mail||£6.99||£9.25||5-12 working days|
|European express delivery||DHL Express***||£16.99||£16.99||2-3 working days***|
|Rest of world express delivery||DHL Express***||£24.99||£24.99||2-4 working days|
*Delivery estimate from when your order is dispatched.
** Some destination countries are unfortunately unable to be sent with tracked mail.
*** Alternative couriers may be used for specific destinations.
Please be aware that the delivery timescales above are estimates only. There may be a delay with your parcel if your order is particularly large, has been ordered during a peak period e.g. Christmas, or other external factors e.g. increased security measures on international shipments.
IMPORTANT CUSTOMS INFORMATION
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and we are not liable for any customs or import taxes that may be due. If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to our warehouse. We will refund the cost of goods minus the shipping and any charges incurred while in transit (please note that this does not apply to any personalised or made to order items).
EU VAT CHANGES FROM 1 JULY
From 1 July 2021 VAT rules changed for goods moving from the UK to the EU. Previously, such transactions would have been charged UK VAT (20%) and paid to us when placing your order. After Brexit, a new scheme has been introduced. This allows businesses to either register for VAT in a specific EU country and submit VAT returns directly to them (IOSS) or to NOT charge VAT on each transaction and VAT will then be charged by your local courier.
At present, we are not registered under the IOSS and therefore all orders to EU countries (and non-EU) will not be charged VAT. However you will be charged VAT plus an admin fee on the delivery of your item.
It is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.
Personalised or custom orders
All personalised orders or custom designs are made to order and are shipped within 1-2 working days following approval of the digital proof (if this has been requested). Please, therefore, add any time between your order being placed and the proof being approved to the delivery timescales above.
Although it is extremely rare that orders go missing, we fully appreciate that a late delivery can be both disappointing and frustrating. We use Royal Mail and DHL for all our deliveries, and as such are bound by their policies and procedures.
If an item does go missing, we are obliged by Royal Mail to wait 15 working days before pursuing a claim. If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. If you think your item has gone missing then please contact us.
In the unlikely event that a packet arrives damaged, please accept the delivery and take a photo of the packaging. Please send this photo to firstname.lastname@example.org and we will review your delivery, and will typically arrange for a replacement to be sent out to you as soon as possible.
Payment and Credit Card Security
We accept all major debit and credit cards in addition to accepting payment via PayPal. Please note that all debit and credit card payments are processed by Sage Pay and no card details are held by ourselves. If you choose to pay via PayPal please note that you do not need a PayPal account to use this service, you can simply pay by a card as a PayPal ‘guest’ (see bottom of the payment page).
If you have any questions regarding any of our delivery information then please feel free to contact us using the link below.