Delivery information

UK delivery

All UK orders are sent via Royal Mail or DHL. Orders are sent out either in flat envelopes or branded boxes (with the products rolled inside). Delivery services, charges and delivery timescales are as follows:

Service providerLarge letterParcelDelivery timescale*
UK Second ClassRoyal Mail£1.99£2.993 – 4 working days
UK First ClassRoyal Mail£2.49£3.992 – 3 working days
Rush order delivery (guaranteed next day delivery)DHL£8.99£8.99Next day**

*Delivery estimate from when your order is placed.

**Next day delivery on orders placed before midday on a weekday. Any orders placed after midday this will be dispatched the following day and any weekend orders will be dispatched on Monday. For personalised items e.g. personalised wall stickers, name labels or gifts, please allow an extra day for design/production.

For example for a personalised order placed on Monday this will be dispatched on Tuesday on a next day delivery to arrive for Wednesday.

For all UK orders over £50.00 we offer FREE DELIVERY.

International delivery (outside UK)

Almost all international orders are shipped with DHL (with the exception of European orders that fit into a letter, which are sent via Royal Mail). Orders are sent out either in flat envelopes or branded boxes (with the products rolled inside). Delivery services, charges and delivery timescales are as follows:

Service providerLarge letterParcel
Delivery timescale*
European standard (no tracking)DHL**£3.98£4.493 – 6 days
European tracked (full tracking)DHL£6.98£7.493 – 6 days
Rest of world standard (no tracking)DHL£3.98£4.996 – 12 days***
Rest of world tracked (full tracking)DHL£7.98£8.496 – 12 days***
European express deliveryDHL Express£16.99£16.992 – 3 days
Rest of world express deliveryDHL Express£21.99£21.992 – 4 days

*Delivery estimate from when your order is placed.

**Large letter with European standard delivery service are sent with Royal Mail.

***5 – 9 days for USA and Canada.

Please be aware that the delivery timescales above are estimates only. There maybe a delay with your parcel if your order is particularly large, has been ordered during a peak period e.g. Christmas, or other external factors e.g. increased security measures on international shipments.

Personalised or custom orders

All personalised orders or custom designs are made to order and are shipped within 1-2 working days following approval of the digital proof (if this has been requested). Please therefore add any time between your order being placed and the proof being approved to the delivery timescales above.

Missing/Damaged Items

Although it is extremely rare that orders go missing, we fully appreciate that a late delivery can be both disappointing and frustrating. We use Royal Mail and DHL for all our deliveries, and as such are bound by their policies and procedures.

If an item does go missing, we are obliged by Royal Mail to wait 15 working days before pursuing a claim. If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. If you think your item has gone missing then please contact us.

In the unlikely event that a packet arrives damaged, please accept the delivery and take a photo of the packaging. Please send this photo to support@stickerscape.co.uk and we will review your delivery, and will typically arrange for a replacement to be sent out to you as soon as possible.

Payment and Credit Card Security

We accept all major debit and credit cards in addition to accepting payment via PayPal. Please note that all debit and credit card payments are processed by Sage Pay and no card details are held by ourselves. If you choose to pay via PayPal please note that you do not need a PayPal account to use this service, you can simply pay by a card as a PayPal ‘guest’ (see bottom of the payment page).

Questions?

If you have any questions regarding any of our delivery information then please feel free to contact us using the link below.