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For the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679, Stickerscape Limited is the (data) controller for the processing of personal information we hold about you.
Change to Data protection law
In May 2018 regulations governing the use of your personal information have changed. You can read about the changes on the ICO’s website. Stickerscape has updated this policy to reflect these regulations, and has prepared privacy information notices so that you can find out how we use your personal information.
Our privacy information notices are listed below under titles which relate specifically to who the information applies to.
Security and safe storage of your personal information
The security of your personal information is very important to us and we take this matter very seriously. We’ll use appropriate procedures and security features to process and protect your information. We have in place a robust framework to ensure the security of your information.
In addition, we have in place IT processes which ensure our IT security remains up to date to minimise any risk to this data.
How can you access, correct your information and withdraw consent?
You’re able to find out how to correct the information we hold about you, or change your preferences relating to marketing communications from Stickerscape and withdraw your consent at any time by clicking on the appropriate section below:
- I am a Stickerscape customer
- I have signed up to receiving marketing updates
- I have previously made an enquiry via the ‘Contact Us’ page
- I am a visitor to the Stickerscape website
When you place an order with Stickerscape (either via www.stickerscape.co.uk or via a third-party sales platform such as Amazon, eBay etc.) we require certain personal data in order to process your order and meet our contractual obligations with you i.e. to deliver the goods you have paid for.
In processing your order, we collect the following personal data from you:
- Billing address
- Shipping address
- Telephone number
- E-mail address
- Details of order (including personalisation details where applicable)
This information is used solely to process your order. It is used within our internal order management tool (which is GDPR compliant) in order for our production and dispatch team to identify what you have ordered and dispatch the item to you. All our production is completed in-house, so you can be assured that your information is not being passed to third party contractors.
This information is held by us for 4 years, in order to span a sufficient timescale where any customer service issues e.g. product questions, returns, re-orders may arise. Within this time frame you have the right to access, erase or restrict this personal data. Beyond this period the information is deleted from our system. For information on how to access, amend or delete your data, please click here.
The exception to the above is if additional consent has been provided. When collecting this information from you during checkout, customers have the option to ‘opt-in’ to receive additional marketing information by ticking the ‘Send me promos and product updates’ checkbox. If this option is selected, personal data is held until consent is withdrawn i.e. until you opt-out of receiving such marketing updates.
Consent to receive marketing updates can be provided when ordering or separately via our sign-up section on our website.
We appreciation that nobody enjoys pushy or relentless marketing, so we only ever send out occassional electronic information relating to new offers or discounts, or brand new products that we believe may be of interest to you.
The personal data we hold when you sign up to receive such marketing information is limited to:
- E-mail address
This information is held indefinitely until you withdraw your consent. As soon as you withdraw your consent (or ‘unsubscribe’) your personal data is automatically deleted from our systems. For information on how to access, amend or delete your data, please click here.
We always welcome enquiries made through our website. These enquiries can be very diverse and in order to deal with your enquiry it is necessary to process and retain some of the personal data you provide. This is limited to:
- E-mail address
- Telephone number
- Any other information required to help with your enquiry (e.g. if you want us to send you a sample, we will need a postal address).
This data is processed on the basis of legitimate interest i.e. in order to respond to your enquiry. This data is held for 6 months (some enquiries can span several months if the enquiry relates to product sampling for example) before being deleted.
For information on how to access, amend or delete your data, please click here.
If you want more information about cookies we use or if you’d like to change your cookie settings, please go to our cookies policy.
You may make a request to access your personally identifiable information that’s held by us. To do this you need to email your request via the Contact Us page and we will respond within 1 month of receiving request.
Please be aware that if you are a customer with an account, you can login to the ‘My account’ section which will provide you with a summary of personal data we hold for you.
Under the latest data regulations, you have the right to:
- request erasure of personal information we hold about you
- request restriction of processing of such information
- object to the processing of such information
- request a copy of such information in a portable format
Please use the Contact Us page should you wish to make any requests relating to these rights. Please be aware that in certain circumstances, it may not be possible to accept your request e.g. if we have a legal obligation or contractual reason to retain your personal data. However, every effort will be made to meet your request in full.
Use of data processors
As part of our day-to-day business operations, Stickerscape uses a number of data processors to, for example, to manage orders, process payments and ship orders. As a controller, it is necessary for us to share selected personal data you have shared with us with these third party data processors.
On your behalf, Stickerscape has ensured that all the data processors used by us comply with GDPR.
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