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Delivery and payment information

 

Delivery Costs

 

All orders are sent via Royal Mail. Delivery charges are dependent on the total order size and are summarised below:

  • UK Orders under £10.00: £1.99
  • UK Orders between £10.00 - £35.00: First Class (£3.99) or Second Class (£2.99)
  • UK Orders over £35.00: FREE DELIVERY

We also ship to the European Union via Royal Mail's Airmail service. All deliveries made via Airmail are charged at £4.99.

Deliveries are also possible outside of the EU via airmail (except for US and Canada). Deliveries are charged at £7.99. Please select the 'rest of world' airmail delivery option when proceeding throught the checkout.

Delivery Times

As the majority of our designs are made to order, please allow up to 5 working days for dispatch. Large orders, or orders made at particularly busy times (e.g. Christmas) may take slightly longer (please contact us if in doubt).

Missing/Damaged Items

Although it is extremely rare that orders go missing, we fully appreciate that a late delivery can be both disappointing and frustrating. We Royal Mail for all our deliveries, and as such are bound by their policies and procedures. Deliveries sent via Royal Mail’s First Class service generally arrive next day, albeit again this is not guaranteed next day. Orders sent via Second Class should arrive within 3 working days of dispatch.

If an item does go missing, we are obliged by Royal Mail to wait 15 working days before pursuing a claim. If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. If you think your item has gone missing then please contact us.

In the unlikely event that a packet arrives damaged, please accept the delievery and take a photo of the packaging. Please send this photo to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will review your delivery, and will typically arrange for a replacement to be sent out to you as soon as possible.

Payment and Credit Card Security

We accept all major debit and credit cards in addition to accepting payment via PayPal. Please note that all debit and credit card payments are handled remotely by Barclays and no card details are held by ourselves. If you choose to pay via PayPal please note that you do not need a PayPal account to use this service, you can simply pay by a card as a PayPal ‘guest’ (see bottom of the payment page).