Frequently asked questions

The frequently asked questions below all relate to our wall stickers. If you are interested in frequently asked questions for our name labels then please click here where we have a separate list of FAQs.

1. Do your wall stickers stick to any surface?
2. What are your stickers made from?
3. Are your wall stickers made in the UK?
4. Can you accommodate a specific design size?
5. How long does delivery take?
6. Are your stickers washable?
7. Are your stickers waterproof?
8. Are your stickers removable?
9. Can your stickers be re-positioned?
10. Can I apply my stickers near heat sources?
11. Can I apply your wall stickers to a newly painted room?
12. Are your wall stickers easy to apply?
13. Do you include application instructions with your wall stickers?
14. Can I get a sample?
15. I need a colour to match an existing scheme exactly, how can I be sure of this?
16. What do you mean when you say that stickers are provided in ‘kit form’?
17. I have a voucher code, how do I redeem it?
18. I require an order to be shipped internationally (outside EU) – what happens with custom charges?

Do your wall stickers stick to any surface?

Our wall stickers are designed to be stuck to any clean, dry and flat surface e.g. glass, tiles, furniture, mirrors, doors – and of course walls!

When applying stickers to walls, please note that they will stick down best when the wall has been painted with normal matt emulsion. Some glossy / silk paints, or ‘special effect’ paints (e.g. light reflecting paints) can be more difficult to apply wall stickers to because of their chemical properties. If you would like to test our stickers on your wall prior to purchase please drop us an e-mail via the contact us page to request a sample to apply.

Our stickers can be applied on top of wallpaper, and any other card / paper based products, but in these situations please note that the stickers may not be cleanly removable.

What are your stickers made from?

All our wall stickers are made from the highest quality vinyl media, with a non-glare ‘matt’ finish.

The stickers are intentionally very thin, to give the most effective ‘mural’ finish – making the stickers look more like a painted design on the wall than a sticker. Being thin also makes the stickers much harder for curious little fingers to pick at (and they’ve been thoroughly tested by the most determined of little pickers!).

The matt finish helps prevent any shine or glare when the sun is on the wall, which results in a more professional, higher-quality finish (and again, helps give that ‘mural’ effect).

Finally, all of our stickers are exactly die-cut around the design, with no white borders. This makes them totally suitable for any colour wall.

Are your wall stickers made in the UK?

Yes! We’re really proud of being a British business, and manufacturing all our own products here in the UK. It allows us to ensure that product quality always meets the highest of standards, and enables us to be really flexible in terms of helping customers with bespoke and personalised requests. It also means that if you want to discuss anything, you can call our UK offices (01256 242822) and you’ll speak directly to a member of our small team, who will be more than happy to help with any query. Our office is staffed between 8am-5.30pm on weekdays, but we will often respond to emails outside these times as well. We care about our customers and their experience with us, and we hope this comes across in all our dealings with you.

Can you accommodate a specific design size?

We proudly make all our products in-house, so we are always very happy to chat about bespoke requests. If you’d like your stickers to be a different size to the options shown on our website (or if you’d like to adjust colours, or even add a personalised element) then please get in touch by emailing us via the contact us page.

How long does delivery take?

Please see the ‘Delivery and Payment’ page for standard delivery details. If you need something delivered more quickly – please let us know, and we’ll advise you on options!

Are your wall stickers washable?

Our wall stickers can be wiped clean with a baby wipe or lightly damp cloth. We however do not recommend aggressive rubbing or use of cleaning chemicals as this may affect the sticker image.

Are your stickers waterproof?

Our stickers are splash proof, and perfectly suitable for use in bathrooms. We would not recommend placing them in locations where they will become very wet / fully immersed in water.

Are your wall stickers removable?

Under normal conditions, our wall stickers are cleanly removable from regular painted walls, leaving no residue behind. They have been tested on a variety of walls for cleanly removability as we recognise that this can be a really important consideration when selecting your wall stickers. There are however a number of factors that can affect removability mainly in relation to the existing quality of the paint on the wall) and therefore we recommend that if you are concerned about clean removability, you test a small sample on the application area prior to applying your full design to ensure removability. Again, we are more than happy to supply you with a small sample to enable you to do this.

If you find your stickers are being stubborn to remove, gently heat up the sticker (with a hair dryer for instance) to soften the adhesive and ease removal.

Can your stickers be repositioned?

During the application process, you can use the transfer film provided to make sure the positioning of your stickers is just right. On regular walls, some repositioning during application should be absolutely fine (try not to press your stickers down firmly on the wall until you’re happy with the positioning to make this process as easy as possible).

The stickers are designed to stay looking good for as long as you’d like in the place you apply them. They are not designed to be removed and repositioned over time, although they are cleanly removable from normal painted walls.

Can I apply my stickers near heat sources?

We do not recommend you apply your stickers near any sources of heat e.g. directly above a radiator. This is because the heat can affect the adhesion qualities of our stickers.

Can I apply your wall stickers to a newly painted room?

We recommend you leave at least 2-3 weeks prior to applying our wall stickers to a freshly painted wall. Whilst paint may be touch dry within a few hours, the paint requires a lot longer to fully dry-out. Applying our wall stickers during this period may impact their adhesion to the wall.

Are your stickers easy to apply?

Yes! We supply all our wall stickers with a transfer paper which makes it very easy to apply the stickers in your desired position. Please refer to our general application guide for additional information and a video application guide. And if you want to chat any of it through, we’ll always happy to help – just give us a call on 01256 242822.

Do you include application instructions with your wall stickers?

Yes! All our sticker designs come with a general application guide, and for designs where we believe it would be helpful, we also include a design specific application guide. You can also find our general application guide online here.

Can I get a sample?

If you’d feel happier seeing a sample of our products before placing an order, then we’ll be happy to send one out. Just send us an email via the contact us page, with details of your name, address, and which product you are interested in.

I need a colour to match an existing scheme exactly, how can I be sure of this?

We do endeavour to show colours as accurately as possible on our website, but unfortunately due to monitors all having slightly different settings, colours may occasionally look slightly different between computers. If the exact shade of colour is important to you (e.g. if you need a product to match something exactly), then we’d suggest that you order a sample (see above). Let us know exactly what you’re thinking of ordering / which colours you particularly want to see, so that we can ensure your sample will help you make your decision 🙂

What do you mean when you say that stickers are provided in ‘kit form’? 

Our stickers are generally provided in what we refer to as ‘kit form’. This means that you would typically apply the sticker in various sections, rather than all in one go. We provide stickers in this way as there are a couple of key advantages: a) since some of our wall stickers are very large, it is much easier to apply them in smaller sections than it would be as one complete image; and b) it allows you to enjoy some flexibility in exactly how you apply them (so, if you have plug points / light switches / items of furniture you need to position the stickers around, it is much easier to do this). Full instructions are always included.

I have a voucher code, how do I redeem it?

In order to redeem a voucher code you will need to enter your code before going to the checkout. This is done via your basket, which you can access by clicking ‘basket’ in the top right corner when in the shop or by clicking the link here. Once here, scroll down below the items in your basket and enter the code in to the box labelled ‘Coupon code’. Press apply coupon to activate your coupon.

Any active discount will now be reflected in your order total below. If you receive an error message when entering a coupon code that you believe to be active please contact our customer service team via the contact us page.

I require an order to be shipped internationally (outside EU) – what happens with custom charges?

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and we are not liable for any customs or import taxes that may be due. If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to our warehouse. We will refund the cost of goods minus the shipping and any charges incurred while in transit.

It is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.

Not answered your question? Please visit our contact us page to drop us an e-mail, or call us in the office on 01256 242822 where one of our team will be happy to assist you.